We recommend arriving at least 10 minutes early for your first class. If you are not here when class starts, your spot may be given to someone on the waitlist.

If you know you’re going to be late, shoot us an email and we will try to get you into the next class.

Please cancel at least 6 hours before class.

Late cancellations (within 6 hours) or no-shows will result in:

• Session packages: one session deducted

• Unlimited packages: $10 fee or one day deducted if no card is on file

Reminder that you may be moved from the waitlist into class up to 30 minutes before start time. Being on the waitlist means you’re able to attend if a spot opens. If you’re added to class and then cancel within 6 hours, the late cancellation policy applies.

You can remove yourself from the waitlist at any time outside of the 6 hour window with no penalty.

If you are not present by 5 minutes after the start of class, your spot may be given to clients on the waitlist.

This allows us to accommodate as many participants as possible and maintain class flow. Clients who arrive 10 minutes or later after the class has started will not be permitted to enter the studio. This is to maintain the integrity of the class and to ensure the safety of all participants.

You will receive an email and a text from us. If you get into class from the waitlist, please confirm or remove yourself from the list if you can no longer make it. Remember, if you cancel within the 6 hour window before class, you will lose that credit.

We’re so excited that you’re bringing a friend along! You can invite them to join you for free directly through the app.

This route ensures we can keep track of your referrals so you can receive future credits should that individual(s) make a purchase.

Follow these steps to refer a friend:

1. Open App

2. Click the Provision logo in the top left

3. Click Refer and Earn

Once your referral purchases over $99 then you will receive $35, which is directly added to your account for you to use.

Downtown: We have a reserved parking lot to the left of the studio as well as street parking. Check out this parking video!

Homewood: We have reserved spaces right in front of the studio. If those are occupied, you can park in any of the spaces along 28th Avenue, on Central Avenue. Check out this parking video!

Feel free to bring your own towel and water. We have water refill station in the studio, but you will need your own bottle!

For Pilates classes, avoid pants that are too loose as class involves segments in which your legs are in the air. Most people feel more comfortable with spandex or compression shorts under regular shorts.

For all Pilates, Stretch, and Bounce classes, you are welcome to be barefoot or you can wear socks with grips, which are always available for purchase in the studio. Just no socks without grips to avoid slipping.

For our Accelerate class, wear shoes you typically walk or run in.

Please let us know if you’re expecting!

Pilates is one of the best exercises for pregnancy, as it strengthens postural muscles that support your baby, aid in delivery, and help with postpartum recovery. A strong core can ease labor, while improved posture and back strength reduce injury risk.

We offer modifications in all classes so you can continue your workouts safely, whether you're one or thirty-one weeks pregnant.

As always, consult your doctor before exercising.

You can see how many classes you have left on your membership or package directly in the Provision app:

1. Open the App

2. Tap Account (bottom right)

3. Tap My Memberships

4. You can review how many classes/credits remain as well as the expiration date for your package/membership

Yes! Any unused classes will roll over to the next 4-week period and expire after 28 days.

The system applies rollover classes first, so make sure to use them in your next period.

Example: 8 Classes Every 4 Weeks Membership

October

8 classes used (no rollover)

November

2 classes used, 6 classes unused (6 rollovers)

December

14 (8+6) classes to book, 6 classes used, 8 unused (you lose nothing, 8 rollovers)

January

16 (8+8) classes to book, 6 classes used, 10 unused (you lose 2 classes + 8 rollovers)

February

 16 (8+8) classes to book

You can book Sauna Sessions through our App under appointments or on our website here.

You can use your membership class credits to book a Sauna Session.

Need additional help? Follow along with Margaret here as she books a sauna session on the app.

Follow along with Margaret here as she books a private session on the app.

If you have an active Membership at the studio, you get access to Treadmills Downtown and the Vibration Plate in Homewood for free!

You can reserve your spot to run/walk on our Treadmills. To book a session on the Treads, open your app and book under Appointments.

For the Vibration Plate, you will also book a session under Appointments, like the sauna.

Again, both of these are completely free for members and will not require the use of a credit.

There are two ways to put your classes on the calendar:

1. Right after you book your class on the app, click Add to Calendar

2. On the email confirmation of the class you booked, click Add to Calendar

Yes! Memberships can be paused for at least 2 weeks and up to 3 months.

• 6-month memberships: 1 pause allowed

• 12-month memberships: 2 pauses allowed

During a pause, classes cannot be attended and membership expiration/auto-renew dates are extended for the duration of the hold.

Our studio serves as a satellite education center for Pilates Academy International (PAI,) located at Pilates on Fifth in New York City. We offer Pilates teacher training courses in all Pilates apparatuses (Mat, Reformer, Chair, Barrels, and Cadillac.)

Please email hello@provisionstudio.com for more information about becoming a trained Pilates teacher.